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KMID : 0614820070130010040
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Journal of Korean Academy of Nursing Administration
2007 Volume.13 No. 1 p.40 ~ p.52
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Opinions and Strategies on the National Hospital Evaluation Program
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Kim Eun-Kyung
Kang Min-Ah
Kim Yoon
Park Jae-Hyun
Park Jong-Hyock
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Abstract
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Purpose : The purpose of this paper was to investigate opinions and experiences of hospital CEOs’ and QI
managers toward the National Hospital Evaluation Program which was implemented in 2004 and to recommend
various strategies to improve the program.
Methods : We conducted a mail survey with CEOs and QI managers’ of
78 hospitals with 500 beds or more that participated the 2004 National Hospital Evaluation Program.
Results : About 70.8% of the participating CEOs and 64.0% of the QI managers felt that the objectives of the evaluation program weren’t fully achieved. Most respondents said that the current program required a partial or an overall
change. Evaluation Criteria was the most often cited area for a change. Many respondents pointed out the
importance of including clinical quality indicators in the evaluation tool.
Conclusion : To upgrade hospital services with better quality, it is most important to first reach consensus on objectives and approaches of the evaluation program among various players. For a consistent planning and implementation, it is urgent to set up a more systematic organization and financing mechanism. Also, evaluation approaches, including evaluation criteria, methods, patient satisfaction assessment, as well as ways to summarize and publicize each hospital’s performance should be improved.
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KEYWORD
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Accreditation, Standards, Health care quality, Access, Evaluation
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